Customer Complaints
APA Asset Management operates and maintains Envestra’s gas distribution networks around Australia. Customers who have concerns about their gas supply or work carried out by APA should direct their enquiries to the following person:
Victoria / New South Wales:
Leonie Black
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(03) 9463 8366
South Australia / Northern Territory:
Paul Olds
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(08) 8159 1631
Queensland:
Duncan Craig
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(07) 3267 9511
This procedure outlines Envestra's process for handling network-related customer complaints.
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Earnings Revision – Year ended 30 June, 2010
