Envestra

When the Company acquired the Victorian business in 1999 (including The Albury Gas Company), it included a small number of sites that were used some 40 years ago for the production of coal gas. These sites contain
by-products of this production process and require rehabilitation. We are working closely with the respective local council and Environmental Protection Agency to identify the most appropriate remediation program to
address the known contamination issues.

•    Providing outstanding service to our retail and commercial consumers that ensures continuing growth in consumer connections and increasing gas deliveries.

Fewer than 40 complaints were received by the Energy Ombudsmen across all States in relation to the Company’s assets and activities. This represents a sound performance as more than one million consumers are connected to our networks.

•    Maintaining a work environment for our employees and major contractor that encourages innovation and professionalism, recognises and rewards success, and promotes safety.

Envestra and APA Asset Management promote skills enhancement of employees and contractors through company funded training programs. This includes attendance at tertiary courses and support of various apprenticeship schemes as well as specialised courses or events for experienced staff.

APA has a major focus on safety through an incentive scheme for all employees under which they are rewarded for reaching certain targets. This incentive recognises the difficult working conditions many of their employees encounter. Refer to page 17 for APA’s safety statistics for 2008-09.